Gavin Walker

Five Answering Service Essentials

Comparing telephone answering services, it's easy to get so blinded by the headline prices, or buried in the contractual fine print, that you miss the wider picture. In reality, there are five essential points of comparison that you need to take into con... Read >

Event/Ticket Booking Service

You know how disappointing it is. You've planned an event months in advance, you've spent resource and time making sure it's a success and yet it never really lived up to your or your customers' expectations - that's because the devil's in the detail! ... Read >

Telesales

In an ideal world it would be great if your sales team could generate a lead, make a personal visit to every single prospect in the country, make a sale, garner extra information for your database and promote extra services for follow-on sales. Sadly, the... Read >

Business Continuity and Disaster Recovery

Imagine, as you read this feature, that something completely catastrophic happens which has a direct effect on your business. It might be a natural disaster, a manmade tragedy, a simple accident, a flood, a fire, a freak tornado or a vehicle crash. Or it ... Read >

OK, let’s get one thing clear – ‘telemarketing’ is not a dirty word!

In the hands of highly trained and professional call centre staff, telemarketing from business to business (B2B), inbound or outbound, can save you time and money, and in the hands of professional people it has become more effective than ever before. In t... Read >

Quality data lives and breathes, and with data cleansing you can keep it healthy.

Quality data lives and breathes, and with data cleansing you can keep it healthy. A comprehensive and accurate database is an essential business asset which demands nurturing. A properly serviced database is a living thing, constantly growing and evol... Read >

Engaging a Telephone Answering Company

The process of choosing a telephone answering service is almost as serious as choosing a future spouse. This may sound like hyperbole, but your telephone answering company will be the public face of your business, and so needs to reflect its values of cou... Read >

REASONS TO BE CHEERFUL

The tumbling pound and global downturn offer a range of opportunities for the UK call centre industry. Whether you incline to the cautiously optimistic or the shamelessly apocalyptic, call it the Great Recession, the Credit Crunch or just the Downturn,... Read >

THE BEST OF BRITISH

Outsourcing call centre services makes sense in the current climate, says ICS' Glenn Harrison. Yet outsourcing to a UK call centre is best of all. I am sometimes asked by clients why they should outsource their call handling to a UK call centre. Why no... Read >

After hours Dental Telephone Services

Better answering services for patients A phone call is often the first point of contact a patient will have with their dentist. It is important then, that all calls are answered professionally and in a friendly, reassuring manner at any time of the day... Read >

The benefits to a company of sub-contracting their telephone interviews

The telephone is an invaluable tool for telemarketing, research and customer outreach, both B2B and B2C. This became no more evident than when we recently conducted a recruitment campaign for new team members to join our company after expensive advertisin... Read >

24 Hour Call Handling-Outsourcing Local Authority Call Handling for Pest Control

There are many reasons for organisations to need their telephones to be answered 24 hours a day, 7 days a week. Some may need to provide sales or support functions over night and at weekends and even the most sophisticated answering machine is not the sol... Read >

2008 Royal International Horse Show, Hickstead - New Woodhouse Temporary Stable Barns

What a difference a year made at the 2008 RIHS Hickstead. As spectators and competitors alike basked in the mid 20° sunshine, all were happy to leave behind the wellingtons, mud and rain of 2007. Competition was strong in the Hickstead International ... Read >

Occlusive Acne - Why Acne isn't Exclusive to Teenagers

To many people, acne will be synonymous with teenage spots. Once you have made the painful transition from childhood to adult, acne is no longer an issue. The reality is that acne affects all age groups, from newborn babies to adults, but because the ov... Read >